This entry was posted on
Wednesday, October 24th, 2007 at
2:14 pm and is filed
1. Identify the behavior for which you should apologize.
2. Offer your sincere apology along with an explanation of why you are apologizing.
3. Offer a solution to the problem or an assurance that the behavior will change.
4. Make every effort to resolve the issue or change the behavior.
(I tripped over this during an otherwise-futile search for a clip of The Fonz trying to say ‘sorry’.)