Archive for the ‘Teh Interwebs’ Category

Posted by Tim Ireland at 31 July 2014

Category: Old Media, Rupert 'The Evil One' Murdoch, Teh Interwebs, Tories! Tories! Tories!, Updates

Over two years ago, in April 2012 to be precise, I became aware of a Twitter account by an anonymous tabloid journalist: @tabloidtroll.

While maintaining pretensions of whistle-blowing, @tabloidtroll actually sought to attack those outside the industry who highlighted or criticised wrongdoing within it. This included campaigners for press reform, critics of tabloid excess, and even police officers who dared to arrest journalists alleged to have engaged in such excesses to a criminal degree.

Psychological projection was evident from the outset. In a series of circular arguments, the author engaged in trolling, abusive and circumstantial ad hominem attacks on a range of targets and justified these attacks with allegations that his targets had engaged in trolling, abusive and circumstantial ad hominem attacks on himself and/or others. Those who dared to object to such treatment were accused of seeking to bully the author into silence.

Relevant distortions became increasingly bold and pronounced over time. For example: an objection to the treatment of Milly Dowler’s family would be characterised as ‘trolling journalists with a dead girl’.

There was also a clear pattern of targeting critics first with the allegation of bias, then of abusive behaviour, and ultimately some form of financial impropriety, which was usually used as a premise for contacting their employer(s), client(s), donor(s), etc. – all based on nothing but piss and wind.

Very early in the piece, I obtained IP evidence that demonstrated that a tabloid journalist by the name of Dennis Rice was the main account holder. I then confronted that journalist about my findings.

Dennis Rice responded by saying: “My lawyers will deal with anything anyone would be foolish enough to print – alleging or otherwise – that I am (@tabloidtroll)”

But I never did hear from those lawyers, even after publishing my findings. Instead, Dennis Rice made a complaint to Thames Valley Police alleging that I had stalked and harassed him and mishandled private data. The @tabloidtroll account was then used to announce that I was under police investigation. When this investigation closed without action Rice simply made another complaint and repeated the process. Thames Valley Police are very clear that I was “never a suspect” but they declined to investigate any potential waste of police time on the grounds that Rice had not wasted enough time for it to be worth their time.

(Note – Rice uses the word ‘stalker’ according to his needs. As @tabloidtroll he accused me of electronically stalking him because he received an alert that I had viewed his ‘Dennis Rice’ LinkedIn profile. Meanwhile, he has demonstrably sought to intimidate other Twitter users through detail he claims to have obtained from LinkedIn, the Land Registry, and even the Electoral Register. Further, these messages assuring others of my guilt – based on his highly inventive reports of a police investigation in progress – appeared alongside allegations that critics of certain other tabloid journalists had forgotten about the fundamental right of the presumption of innocence.)

Also, while publicly challenging me to publish the relevant IP data and thereby ‘prove’ my case, Dennis Rice was first researching and then contacting the employers of (a) parties who had offered to verify my findings, and (b) parties who merely spoke about the quality of the evidence in principle. Rice wrongly alleged that they had mishandled his private data and ‘enabled a stalker’, and to some parties he pretended police involvement to the extent of threatening a potential visit by police to their workplace (i.e. if the employer did not provide an ‘alternative method of contact’ for the accused party). Let me clear on this point: Rice was using a clumsy form of social engineering in order to mine/blag personal data that was none of his business and using an allegation of improper handling of data to do it.

Rice also began to pretend that @tabloidtroll was the work of many journalists, but he repeatedly allowed this fiction to slip through carelessness and the effort was further undermined by a linguistics report comparing the output of @dennisricemedia and @tabloidtroll that showed “multiple significant points of consistency between the output of Dennis Rice and ‘@tabloidtroll'”.

Rice sought to undermine these findings with a series of inventive but wholly flawed arguments, but in the end he settled on the first of a long series of threats (made as @tabloidtroll) to visit me at my home and sort it out ‘in person’. I made it very clear to Mr Rice that any such visit would be inappropriate and unwelcome. He responded by accusing me of cowardice and actually using this to justify his actions; he was not seeking to intimidate a critic, he was facing up to a coward who had sought to intimidate a critic.

Some equally inventive distortions were used to play on my dispute with the Conservative MP Nadine Dorries. Thinly-veiled death threats were being published about me and justified with the false allegation that I had stalked that MP. Rice portrayed my complaint about this as a death threat against Dorries, and several further threats to visit my home followed.

Another party who saw an opportunity to use Rice against me tweeted a public message suggesting that I might be a child rapist. I used a polite private message to ask why they might do such a thing, but the author portrayed my behaviour as ‘abusive’, telegraphing the report to Rice, who of course followed up with a series of threats to turn up and my house and ‘confront the coward’.

By this stage, it was not any mention of his name that set him off, but my mere presence on Twitter. I had stopped blogging and stopped engaging on twitter for weeks and then months at a time. The moment I dared show up online, the threats would commence based on some allegation or another. At times, even the mere fact of my absence would be used against me, as in this example:

TABLOIDTROLL: “Hide all you like, you despicable woman stalking prick, but know I’m coming for you, and its going to get bloody :-)”

Rice had also used the entirely false allegation that my in-laws had bought the house next door for cash as justification for publishing a list of names of people in my extended family. The claim was that I was somehow living a life of privilege while maintaining pretensions of being a working class hero or some such nonsense.

I asked Rice to cease and desist from the outset, pointing out that what he was publishing was as intrusive as it was inaccurate. Rice responded as @tabloidtroll in the following manner:

TABLOIDTROLL: “Message to TT’s stalker about his latest gutless plea: Make Me.”

Seeking a path for legal correspondence that would not lead to similar outbursts, I emailed the lawyer Mark Lewis*, who I knew had acted for Rice at one stage. I asked Lewis if Rice was still a client. Rather than answer this question, Lewis simply forwarded my email on to Rice with a chummy ‘Hope you’re OK’. I know this because Rice then began forwarding the email to multiple recipients and presenting it as evidence that I was harassing him.

Meanwhile, Rice’s attempts to portray me as a privileged outsider extended into associating me with the banking scandal. Rice was so intent on this that he first began referring to my “banker father in law”, but when he subsequently found out that the relevant party had died recently, he immediately switched to referring to my “banker’s widow mother in law”.

You are invited to imagine the emotional impact this had on grieving family members.

Behind the scenes, I had placed my faith in Surrey Police… who proved to be utterly useless and totally ignorant about the relevant technology. Judging by his own account, when attending an interview, Rice showed Surrey Police some tweets that were made on the @tabloidtroll account while he was volunteering in some capacity in a prison (i.e. and therefore without access to a laptop or mobile). The investigating officer simply could not fathom that a tweet might be scheduled for future publication, or that someone might be roped in to tweet on the author’s behalf. Worse, Surrey Police did not regard it to be ‘proportionate’ to investigate the account or its authorship through Twitter, and they even struggled to appreciate the significance of Dennis Rice writing to my employer three days prior to his police interview threatening them with a grand exposé based on a series of absurd allegations.

After that interview turned out rather better than he had been expecting, Rice withdrew the threat, but the exposé turned up anyway… on the website of @tabloidtroll, obviously. In this hatchet job, Rice accused me of ‘betraying’ my employer and promoting my articles by using their facilities to magic them to the top of search results (i.e. as if they did not do so on their own merit, and as if my employers engaged in black-hat SEO). He also accused me of stalking my own clients. One example: Like hundreds of others, I boycotted Tesco products once to protest their position on ‘Workfare’; Rice described this as ‘stalking’ and wrongly claimed that I engaged in this ‘stalking’ while retaining them as a client.

None of this was true, but by now Rice had extended his threats to confront me face to face at either home or work, or even en-route. At one stage he openly offered to share my travel itinerary to any ‘victims of abuse’ who contacted him.

In was in the face of this ongoing escalation and continuing inaction by Surrey Police that I sought to detach myself from my employer before Rice began targeting my workmates as he had my extended family. Rice used visible signs of my departure to support an allegation that his report of my ‘stalking clients’ had led to some discovery or ruling by my employer that supported his argument.

(Nadine Dorries was kind enough to pretend the same thing at the time, and made a big show of contacting the CEO about the allegations, but refrained from publishing their response for reasons that are easy to guess at. Harry Cole and Paul Staines also saw fit to promote the allegations, and again their reasons for endorsing an anonymous hatchet job are no big mystery.)

Rice then used this in a new narrative designed to further undermine the original IP data linking him to the account (e.g. “Your friend Tim initially claimed to have incontrovertible IP address evidence then subsequently refused to show it. And as I understand it later left the employ of an IT firm after it was revealed he was tweeting abuse to the company’s clients, including one Rupert Murdoch**”).

But of course, none of this put the genie back in the bottle, even after Rice wrote to Google seeking the removal of certain search results based on his false allegations of stalking. I had not only determined that Rice was the main account holder using IP data, I had also published further expert evidence demonstrating that he was the primary if not sole author. Often, when Rice tangled with anyone of any substance as @tabloidtroll, they would greet him with a cheery ‘Hello, Dennis!’ and he would feel compelled to yet again go over the allegations against me that he felt undermined the evidence I had published… but his attempts to deny the obvious only made the obvious even more obvious.

Over the past two years, as @tabloidtroll, Rice has progressed from attempts to intimidate and undermine witnesses at the Leveson Inquiry to attempts to intimidate and undermine a reporter who saw fit to live-tweet the recent hacking trial: Peter Jukes.

Peter has repeatedly been treated/threatened with the same attention that I have enjoyed over the past years, and so far the pattern has remained exactly the same; through @tabloidtroll and associated hangers-on, Peter stands accused of bias, abuse, and financial impropriety. It is my understanding that Dennis Rice has grown increasingly anxious about this conduct being documented in Peter’s upcoming book Beyond Contempt.

The blogger Richard Bartholomew has also been singled out for such treatment, up to and including intimidating calls to his mother. It was recent threats to visit the home of Richard’s mother that prompted me to suppress my fear of this individual and reiterate what I could demonstrate about Dennis Rice being the author of @tabloidtroll (example).

Rice responded by using his @dennisricemedia account and his @tabloidtroll account to not only announce that I was under investigation for stalking Nadine Dorries, but even name a specific officer… something he really should have checked with said officer before publishing any such claim. Rice followed this up with a threat to visit the premises of my partner’s new business venture (to ‘look at the dodgy financials’), then assured me that if I did not ‘crawl back under my rock’, he would subject me to further attention.

By this time, myself and others had begun to ask questions about the extent to which the former NOTW editor Neil Wallis*** and one of his drinking buddies had involved themselves in this anonymous bullying.

Shortly after these two developments, for reasons that remain unclear, ‘@tabloidtroll’ announced that he was taking ‘a longish break’ to write a book about his experiences. Rice then rendered the account private and soon after deactivated it, thereby abandoning any pretence that it was maintained by multiple authors.

But Dennis Rice isn’t done. Not by any means.

I am aware of further correspondence from Rice (under his own name) where he seeks to intimidate his critics into silence with vague threats of legal action over unspecified libel(s). Said critics have been assured that their faith in my evidence is misplaced on the grounds that I am mentally unstable and under police investigation for stalking.

However, the more Dennis Rice behaves like this, the more he confirms what has already been said about his behaviour both under his own name and under the guise of @tabloidtroll.

It would be tragic to think that Rice actually believed anything he said about the effort being in defence of journalism; where he has not simply lied about or invented damaging evidence, he has wilfully distorted it or single-sourced it from discredited parties with an obvious agenda. One of the forgeries targeting Richard Bartholomew is so amateurish it’s embarrassing, but Rice is long past caring about such details.

Dennis Rice may well have something to be proud of in the 20+ years he claims to have been conducting journalism, but at present he is no more than a thug, and in the past two years he has amply demonstrated how tabloid journalists can and will behave if they are not subjected to some form of oversight.

(* “Dennis is a really great bloke. Old fashioned journalist. I know him well.” – Mark Lewis)

(** Rupert Murdoch has never been a client of mine, and he never will be.)

(*** I welcome any challenge/discussion about what I allege about Neil Wallis in this article, but I wish to stay well clear of anything potentially prejudicial given recent charges, so please understand the need to avoid that subject or any issue/topic likely to be associated with it.)

UPDATE (August 2014) – Dennis Rice was in such a hurry to delete the evidence that he left his old username abandoned… so 30 days later I was able to register a new account with that same username! It strikes me as somewhat hypocritical that Rice is bragging that he has screen-captured tweets of his targets when he has deleted all of the tweets made using the ‘tabloidtroll’ account (and rendered the account under his own name private), so I suspect that sometime very soon I will put the time in and upload all of his old tweets as a searchable database, and use this same account to announce/distribute the relevant file. Cheers all.

UPDATE (August 2015) – It has recently been determined that Dennis Rice has been acting in a formal capacity as Nadine Dorries’ media representative (example: he is not named, but described here as “the complainant’s representative”). This relationship was active before and after the 2015 general election, but it is unknown at this time what/how Dennis Rice has being paid (if, indeed, he is being paid at all for this role). So far, the only response to my polite queries about the status/appropriateness of this relationship has been an anonymous sock puppet calling for my arrest for daring to ask Nadine Dorries such a question.








Posted by Tim Ireland at 24 September 2012

Category: Inneresting, Old Media, Teh Interwebs

A missing student (15) has reportedly run away abroad with maths teacher Jeremy Forrest (30), who also writes, produces and performs music under the stage name ‘Jeremy Ayre‘.

This morning, some of Jeremy Forrest/Ayre’s web presences have been disabled, but many of his musical offerings remain. You are invited to explore how this man expressed himself in song before putting himself in this extraordinary position (and I further challenge you to do so without repeating any of the more witless comment behaviour, currently ranging from calling him a ‘paedo’* to advising to him to “keep heading south & over the Pyrenees,” because the “legal age of consent is 13 in Spain”).

Jeremy performs mainly as an acoustic guitarist and singer/songwriter, he describes his music as being “punk, pop and folk all together”, and you can sample his music on YouTube, MySpace and SoundCloud.

At present, most attention focuses on a song titled My Little Emo but personally I’m more intrigued by song with a title inspired by a blood sucker: Let The Wrong One In. On his site, Jeremy describes the latter as “a song about a relationship going wrong, people meeting on different levels and having very different ideas and expectations” but just between you and me, I’m hearing some stereotypical middle-age issues in that first verse, too.

Let The Wrong One In
by ‘Jeremy Ayre’ (Jeremy Forrest)

http://soundcloud.com/jeremy-ayre-music/let-the-wrong-one-in

Recently I can feel
Tiredness creeping in my bones
I’m growing old
I used to be a little more
Innocent about the things I’ve done
I’ve come undone

‘Cause every time I can I miss the hate
Next I make a promise not to make
The same mistakes I always make

I want you to realise,
I don’t like you like the way you think
I’m not that deep
You’re living in a fantasy
‘Cos all I really wanna do is screw
So give me a break

‘Cos every time we kiss you say it’s me
Full of self conviction
Are you full of self esteem?
(You’re) not fooling me
You’re not fooling me
You’re not fooling me
You’re not fooling me

Your friends say I’m out of luck
Tell ’em I don’t give a fucking stuff
Thinking for your-self

Don’t believe that things can change
You’re back with me
When we haven’t even spoke
It’s just a joke

You’re making it impossible to meet
When just one conversation
Will put this all this shit to sleep
This isn’t it
This isn’t it
This isn’t it
This isn’t it

My Little Emo
by ‘Jeremy Ayre’ (Jeremy Forrest)

http://youtu.be/4u6A1SYeqeY

In hindsight, I miss you
It’s too late for a chase
The seasons will change me
I won’t go to waste

So lay me down, lay me down
The weight of this day will bring me ’round
So lay me down, lay me down
The weight of this day will bring me ’round

I’m so cold, I’m nervous
A train wreck, or worse
She’s talking, the movements
I can’t read, or worse

So lay me down, lay me down
The weight of this day will bring me ’round
So lay me down, lay me down
The weight of this day will bring me ’round

So lay me down, lay me down
The weight of this day will bring me down
So lay me down, lay me down
The weight of this day will bring me ’round
So lay me down, lay me down
The weight of this day will bring me ’round

PS – Tonight’s movie: Election. Just because.

UPDATE – Previously-thought-unintelligible lyric in ‘My Little Emo’ ably identified by Louis Barfe. Cheers, fella.

UPDATE (5pm) – The Mirror offer their take/view on the song Better Company, but personally I find this to be the most intriguing song from the MySpace selection: Eighteen

Eighteen
by ‘Jeremy Ayre’ (Jeremy Forrest)

http://www.myspace.com/music/player?sid=32425019

Say
Sigh if you need a lift
I always like running after you
And I don’t want to let you down

Now
My head’s been round and round
You made me feel so ridiculous
And I don’t want to let you know

I don’t mind
If you wanna go with someone else
I don’t mind
If you wanna be a-lone

Girl
I hang onto words you say
Remember the looks you gave me
And I thought that I’d let you know

I
Go crazy inside your eyes
And dizzy if I survive you
Touching my hand when you talk to me

I don’t mind
If you wanna go with someone else
I don’t mind
If you wanna be a-lone

Hey
Can we talk a little mour-n of your voice

Girl
Then every word you say
‘Cause when I’m down and out
It makes me feel much better somehow, and yet…

Girl
You hang me upside down
And my stomach’s turned inside-out for you
I’m losing my self con-trol

Yeah
Well I used to be so relaxed
But now I can hardly sleep at night
But I wouldn’t change a thing

I don’t mind
If you wanna go with someone else
I don’t mind
If you wanna be a-lone

Conversations will not replace
The things I want to do
Reservations keep me far away
From being close to you

Hey
Can we talk a little mour-n of your voice

Girl
Then every word you say
‘Cause when I’m down and out
It makes me feel much better somehow, and yet…

UPDATE – Post and some comments have been edited to remove a name.








Posted by Tim Ireland at 16 July 2012

Category: Old Media, Rupert 'The Evil One' Murdoch, Teh Interwebs, The Political Weblog Movement

———

IMPORTANT UPDATE: 2014 post detailing how Dennis Rice reacted to the evidence that he was the author of ‘@tabloidtroll’

———

A few months ago, I asked Dennis Rice if he was the person behind @tabloidtroll, a twitter account used to smear a range of witnesses to the Leveson Inquiry.

His response was to deny the allegation, but leave room for some kind of technical/distant association with the account. Just in case.

However… before I asked Dennis Rice about this allegation via email, a DM was sent to the account @tabloidtroll; the recipient of that message (i.e. the account holder) then followed a unique link in that message, and even replied to the DM indicating he had done so. An IP address was recorded during that procedure.

Minutes later, when Dennis Rice replied to my question about allegations, he revealed the IP address he was using to access the internets at that same time

The account holder of @tabloidtroll had precisely the same IP address as that used by Dennis Rice to reply to my email.

I am not inclined to reference/reveal any potentially sensitive data/details, but I can assure you that the odds of these IP addresses being identical by chance are very, very, very, very long.

Dennis Rice responded to this by making false/misleading claims to and on behalf of Thames Valley Police in an attempt to portray my actions/questions as criminal (while simultaneously denying the significance of the evidence and sometimes even demanding that I publish the same evidence that he elsewhere accused me of sharing inappropriately).

Thames Valley Police responded by dragging their heels and “collating papers” for many weeks before finally confirming that I was never a suspect, while neatly avoiding any comment on Dennis Rice demonstrably implying/claiming otherwise on their behalf.

Dennis Rice responded to this by making a further complaint almost immediately, and again making false/misleading claims to and on behalf of Thames Valley Police in a further attempt to portray my actions as criminal that followed exactly the same pattern as before.

Yet again, Thames Valley Police responded by dragging their heels and “collating papers” for many weeks before finally confirming that I was never a suspect, while neatly avoiding any comment on Dennis Rice demonstrably implying/claiming otherwise on their behalf.

Twice now Thames Valley Police have allowed this tabloid hack to carry on like this without challenge; they even refused to accept or discuss evidence of Rice misleading them and/or making misleading claims on their behalf so he might better intimidate myself and other critics (and I may yet publish some of this evidence if Rice denies/downplays the bullying he engaged in while claiming to be a victim of bullies.)

Further, Thames Valley Police offer no comment on some people’s reactions to the false allegations made against me in their name. One man who allowed himself to be convinced by Rice’s lies offered to come around to confront me personally about my ‘cowardice’, to see if I was a “man or a mouse”. Not as any kind of threat, you understand, just so he could know whether to bring cheese. Ha. ha. Ha.

It was during this kind offer of a personal confrontation that I briefly walked away from the matter and blogging/tweeting generally last month, despite having new and conclusive evidence to hand; I was just about to go on holiday, and did not want some weak-minded dimwit turning up at my house while I was relaxing at home with my family (or, worse, away somewhere).

Today, I returned from holidays, announced I was back on deck, then mentioned that further @tabloidtroll evidence was pending.

Dennis Rice reacted by deliberately trying to trigger the same ‘face to face confrontation’ response from the same damn dimwit; Rice also made a range of the usual claims designed to portray me as a fraud and/or otherwise undermine the IP address evidence that confirmed him as the main account holder for @tabloidtroll

It is here that we turn to the new evidence, and balance it against what has already been published:

The evidence I gathered initially (link) indicated Dennis Rice as the main account holder for @tabloidtroll.

Putting aside what Rice’s further public/private reaction(s) have indicated/revealed about authorship, this always left room for the possibility of multiple authors and/or Rice being the account holder and not the main author(s) for some reason; Rice certainly claimed/implied several times that @tabloidtroll was the work of more than one person.

(Here I grant Roy Greenslade a slow handclap for immediately falling for one of these charades and endorsing a day-old site from an unknown author… over an article on the subject of media standards, no less. Roy didn’t correct his idiocy, by the way; he ran away from thread, leaving me/others to deal with the fallout, and repeatedly allowing Rice to pretend that he had been legitimised by the Guardian’s “endorsement”. Thanks, Roy. You started out with a single act of mere idiocy, but then you were so afraid of looking foolish you acted like a complete bastard. I doubt I shall be trusting you again now I know how reluctant you are to admit error and/or correct diary items even when you know you are in the wrong.)

Judging by his outbursts earlier today, Dennis is expecting me to release this same IP data today and/or make reference to further IP data today.

Sorry, but no. Any further IP data would leave us in much the same place as the above.

What I publish today is not IP data or anything to do with it.

What I publish today is professional linguistic analysis of the Twitter output of @tabloidtroll compared to the Twitter output of @dennisricemedia (Dennis Rice’s ‘main’/name account):

Report of Dr Nicci MacLeod: Comparison of tweets from tabloidtroll to tweets from dennisricemedia for evidence of linguistic consistency

My sincere thanks go to Dr Nicci MacLeod (Research Associate) and Dr Tim Grant (Director) at the Centre for Forensic Linguistics at Aston University for their time, effort and expertise.

The main findings of the analysis are as follows:

There are multiple significant points of consistency between the output of Dennis Rice and ‘@tabloidtroll’. There are NO significant points of inconsistency.

The evidence I publish today (link) indicates (a) that Dennis Rice authored the majority of content for @tabloidtroll*, and (b) it is very unlikely that there was ever more than one author.

In much the same way that he hilariously declared that ‘lots of people have IP addresses’, I expected Dennis Rice would respond to this evidence by claiming that ‘lots of people say LOL’, but Dr MacLeod addressed this very same issue in her covering letter…

Nicci MacLeod: ‘it’s quite important that we make clear that it’s not the features themselves that are individuating, but the combinations thereof that indicate possibility of shared authorship – I reiterate this a couple of times in the report but I would say it’s pretty crucial that the message gets through, or we risk the inevitable “millions of people use lol and :)”, etc.’

… and shortly after we agreed on a suitable analogy to put that into context:

Tim Ireland: ‘Would this be an accurate analogy? “It wasn’t the 7 or the 12 or the 25 or 29 or the 36 or the 42 that won me the lottery. Lots of people had those. But I had all six.”…’

Nicci: ‘The lottery analogy is absolutely perfect! There were a few author-internal inconsistencies (no more than would be expected)…’

What this means is that Dennis Rice is demonstrably the main account holder of @tabloidtroll AND the original/primary author. I have forensic evidence to support both control of the account, and authorship of the bulk of the content.

It is also worth stressing that not only has Dennis Rice lied about his authorship of @tabloidtroll, but he’s banked so much on this deceit that his extraordinary distortions form part of two consecutive attempts to have me prosecuted (and others fired or otherwise disciplined) for daring to say so.

The upshot of this is even if you believe Rice/@tabloidtroll has a moral/legal right to smear and bully people anonymously, you can’t trust a damn thing he claims to have witnessed, because it can be demonstrated quite clearly that he is capable of the most extraordinary distortions. Anecdotal evidence from someone like this has no value, even if you do turn a blind eye to undisclosed figure(s) paid to this demonstrable liar by Rupert Murdoch’s News International.

(*For material up to and including the initial outing and a short period afterwards. It would not surprise me in the least if Rice has convinced others to chip in to a limited extent since then. I can think of at least one person stupid enough to do this.)

Psst! It was while I was sitting around waiting for Thames Valley Police to do their damn job that I decided to investigate their own web conduct. Unsurprisingly, a lackadaisical attitude to online bullying is evident in this series of anonymous Wikipedia edits and their response to my complaint about it.

UPDATE (7pm) – Dennis Rice has, through his @tabloidtroll site, made several ‘straw man’ arguments in an attempt to undermine the report by claiming the source data is flawed. For example, he claims the researcher’s data is undermined by their saying there are 600 tweets in their data set while there are less than 400 tweets currently listed/apparent in the live account. But no tweets were ‘invented’ for the data set, despite what Dennis Rice might imply; the difference in two numbers is perhaps likely due to RTs not being counted, or perhaps some vast conspiracy. Maybe (just maybe) someone has been deleting some old entries. I’d check it out if I thought this was anything other than the flailings of a desperate liar. The question Dennis Rice really wants to ask is how I got my hands on this data during the period when he had rendered the @dennisricemedia tweets inaccessible to the public or any publicly-accessible cache/archive. Right now he’s too busy trying to goad me into publishing sensitive/IP data. Again.

———

IMPORTANT UPDATE: 2014 post detailing how Dennis Rice reacted to the evidence that he was the author of ‘@tabloidtroll’

———








Posted by Tim Ireland at 30 April 2012

Category: Old Media, Rupert 'The Evil One' Murdoch, Teh Interwebs, The Political Weblog Movement

From the outset, I would like to make clear that I have both a legitimate personal and public interest argument for outing the author of the Twitter account @TabloidTroll (aka ‘tabloidman’) in that the account has been used (a) to libel me, and (b) to engage in abusive and circumstantial ad hominem attacks on a series of witnesses/contributors to the Leveson Inquiry, including Richard Peppiatt, Tom Watson, Hugh Grant, and those attached to the Guardian, the Media Standards Trust, and the ‘Hacked Off’ campaign.

The author of the @TabloidTroll account portrays himself as an ‘industry mole’ and this kind of behaviour as ‘whistle blowing’, even to the extent of claiming that outing him would be a criminal offence under something he calls the ‘Whistleblower Act’. This is a risk I am willing to take, not least because the Whistleblower Protection Act only applies in the United States, and though here in the UK we do have something called the Public Interest Disclosure Act 1998, it has no bearing on my position, or what I am about to disclose.

Last Sunday, a Direct Message was sent to the registered account holder for @TabloidTroll. It contained a unique URL leading to a page on my website. The recipient visited that URL, and my site, and replied to the DM confirming that he had done this.

Very soon after this, I emailed Dennis Rice of Dennis Rice Media Limited (Twitter: @DennisRiceMedia, Site: moneyforyourstory.com, Company No: 06646525) and asked him for his response to the already-public allegations that he was the author of @TabloidTroll.

The IP address of the person who received the Direct Message for @TabloidTroll (and subsequently visited my site) was exactly the same as that used by Dennis Rice to read and respond to my email.

Here we turn to key extracts* from the relevant correspondence, and I will remind you that at this stage, Dennis Rice is only responding to the already-public allegations that he is the author of Tabloid Troll:

(*There were further questions put to Dennis Rice that I choose not to publish at this time, mainly to keep this article focused on the core evidence, and not what I may or may not suspect about motive, or his involvement in further anonymous accounts.)

Tim Ireland:
Dennis… Do you have any comment to make about your alleged involvement with the Twitter account ‘@TabloidTroll’? On what basis would you claim/imply that the anonymity of someone behind an account like @TabloidTroll is protected by the Whistleblower Protection Act?

Dennis Rice:
Dear Tim – I am of course aware of Tabloidman, as I follow his/her tweets. I certainly am not, nor have ever been, him/her. Any suggestion that I am would be both untrue and damaging to my freelance employment in the national press and to my personal reputation. As regards the Whistleblower Act I have to confess I am unaware of such an Act – though I am prepared to take you on your word that such an Act exists. I have not the faintest idea how one could apply it to Twitter… Hope this clears this up for you. Best Regards, Dennis.

Tim Ireland:
Thank you, Dennis, for your reply. I would like to be very clear on your denial, if you don’t mind… Would you consider it correct and accurate to say that aside from following the account on Twitter using @dennisricemedia, you have NO connection to the @TabloidTroll account at all? That it’s not run by you, or anyone close/known to you? That’s it’s not an account you have any access to in any way?

Dennis Rice:
Dear Tim – I am not Tabloidman, or whatever he/she is called. I repeat that stating I am would be profoundly damaging. That is all I am going to say on the matter. My lawyers will deal with anything anyone would be foolish enough to print – alleging or otherwise – that I am. Thanks for your time.

Note that the second denial pulls up short of denying a connection to the @TabloidTroll account that might include a claim that an unnamed ‘friend’ runs the account (i.e. in much the same way that Andrew Gilligan claimed that an unnamed “partner” was behind a sock puppet using the name ‘kennite’ to praise his work and attack his enemies).

Note also that at this stage, Dennis Rice has no clue that the IP data he has just provided indicates that he is the main account holder for @TabloidTroll when it is balanced against the Direct Message to that account and the subsequent visit to a unique URL on my site.

So on Monday I emailed Dennis Rice, as per my obligations as a publisher, in an attempt to disclose and discuss not the mere allegation of his connection to the @TabloidTroll account, but the evidence tying him to it:

Tim Ireland:
My apologies for bothering you with a further question, but my website statistics show a visit from your IP/device yesterday. Would you mind awfully confirming which page(s) you visited, when you visited them, and how you came to be aware of the URL you visited first last night?

The email was read, but Dennis Rice offered no reply.

However, soon after this, the @TabloidTroll account was used to make contact with the Twitter account that sent the Direct Message containing the URL/visit that Dennis Rice had just been asked about; this message from @TabloidTroll requested the phone number of the sender of the Direct Message (!) and when this was refused with a counter offer of email correspondence, contact ceased.

So on Wednesday I contacted Dennis Rice again by email:

Tim Ireland:
Dear Dennis – Let us both acknowledge the reason why you have no ready answer for your visit to my site on Sunday and simultaneously cut to the chase: I intend to publish an article naming you as the person behind @tabloidtroll on Twitter and would be grateful if you could answer the following questions… [snip questions]… I require a response by 5pm on Thursday 27th April 2012.

The email was read (this time from three vastly different locations in the UK), but there was no reply.

By this time, Richard Peppiatt and Tom Watson had been advised of my findings, and my intention to publish them.

On Friday, the @TabloidTroll account was used to have yet another anonymous pop at Tom Watson, and Tom responded with a probing question based on his knowledge of an undisclosed settlement paid to Dennis Rice by News International. Key tweets from the relevant exchange appear below.

(If you are a regular here at Bloggerheads, you are about to experience a glorious pay-off. Pun intended.)

tom_watson ‏ – @tabloidtroll when did you last receive a payment from news international?

tabloidtroll – @tom_watson saying I am in the pay of News Int is also actionable. Whatever happened to the days when our MPs had brains? Deep sigh.

tom_watson – @tabloidtroll Did you not get your settlement for appearing in Glenn’s notebooks? No need to answer.

tabloidtroll – @tom_watson @dennisricemedia Ha, not you too? Ricey told me about the loon stalking him. Be careful of the company you keep.

tabloidtroll – @tom_watson Think Thames Valley Police will want to talk to you. They are currently investigating your (clearly unchecked) source.

1. ‘Ricey’. Because they’re mates. Not the same person, but mates. (rolls eyes) On that note, here’s one of my very favourite tweets; ‘Ricey’ bigging it up for his old mate @TabloidTroll (in reponse to a series of tweets about ‘Hacked Off’ including ugly insinuations about the Guardian and the Scott Trust, the Financial Times and Pearson, the Media Standards Trust, Morgan Stanley and Goldman Sachs):

dennisricemedia – I think @tabloidtroll is raising some interesting questions tonight. We shouldn’t have a body asking for more accountability yet not itself

2. I immediately checked with Thames Valley Police and I can confirm what most regulars will already suspect, given the reliable patterns of behaviour exhibited by those who seek to gain personally or politically from the use of multiple/false identities:

a) Yes, after initially denying it, when confronted with hard evidence linking him to a web account used to bully people anonymously, Dennis Rice went to police and accused me of criminal behaviour. The exact nature of the allegation is unknown at this stage, but it would appear to centre on harassment, and not the phantom Whistleblower Act.

b) Yes, Dennis Rice also declared there to be a police investigation in progress (implying some level of guilt on my part) when all that had happened at that stage was he had contacted police, and his complaint had been logged by police.

Should an officer be assigned to the matter on the basis that a potential crime is suspected, I look forward to discussing the matter with them and inviting them to investigate the matter so fully as to determine the likely authorship of the @tabloidtroll account for themselves… assuming that Lord Justice Leveson doesn’t take an interest before then.

Well, I’ve kept you long enough already. Those who are uncertain about the full ramifications of Dennis Rice being intimately involved with the @TabloidTroll account (if not the sole author of same) are invited to search for ‘tabloidtroll’ using Snapbird (which will give you access to some 2000+ tweets much faster than Twitter will) and comparing the output to that of ‘dennisricemedia’.

You may also choose to balance this against the kind of material Dennis Rice produces and the publications he sells this material to.

On a final note, touching for but a moment on my own chosen profession, you are also invited to witness the first tweets by Dennis Rice and gaze in wonder at the emergence of an SEO and online marketing genius (link):

Dennis Rice tweets

Cheers all.

UPDATE – The twitter account previously at @DennisRiceMedia has been renamed and rendered private, robbing the public of the capacity to balance that output against that of @TabloidTroll. Aw.

UPDATE (24 May) – Near to a month has been wasted while I have patiently waited for Thames Valley Police to respond to a complaint from Dennis Rice, but I rather suspect that this was the point of the exercise. Through @tabloidtroll, Dennis even declared there to be an investigation in progress when there was no investigation (i.e. as if his call to police triggered an immediate response that somehow established my guilt). Here’s a sample of relevant tweets:

Tabloid Troll making untrue claims on behalf of police

Technically, an investigation did take place very recently (and very briefly), but in the words of Thames Valley Police I was “not a suspect” and they had “no intention of interviewing me or anything like that”. So, now that Thames Valley Police have established what any experienced reporter should have known all along, I present to you the complete and unedited contents of the email from me that Dennis Rice portrayed as a ‘nuisance message’ before pretending that police suspected my acts to be criminal in nature:


To: Dennis Rice
From: Tim Ireland
Date: Wed, Apr 25, 2012 at 1:14 PM

Dear Dennis,

Let us both acknowledge the reason why you have no ready answer for your visit to my site on Sunday and simultaneously cut to the chase:

I intend to publish an article naming you as the person behind @tabloidtroll on Twitter and would be grateful if you could answer the following questions:

1. Have you received payments from any subsidiary or associated companies of News Corporation in each/either of the last two years?

2. You were named as a target for Glenn Mulcaire. Have you received any out of court settlements from News Corporation or subsidiary or associated companies? If yes, did you sign a confidentiality agreement?

3. Have you been commissioned to write articles, provide commentary or produce content for social media regarding the hacking scandal and the people involved with the investigation?

4. Have you been contracted to work for any PR companies who are contracted to News Corporation or any of its subsidiary or associated companies?

5. Is there anything else you would like to say regarding your decision to establish a pseudonymous twitter account?

6. To what extent were you inspired by Glen Jenvey in your ‘sell your story’ initiative, which you must recognise is very similar to his?
(Note: Jenvey began sellyourstory.org in July 2008, I reported that initiative on my site in January 2009, and moneyforyourstory.com was registered in February 2009)

And, finally:

7. Would you care to clarify or retract your remarks – published through the @tabloidtroll account – about my “sinister” conduct as a blogger, the “little dodgy stunts” you claim to have seen evidence of in multiple copies of Private Eye, and my behaviour toward Patrick Mercer in relation to what you describe as the “manipulation” of an unnamed “far right activist”?

I require a response by 5pm on Thursday 27th April 2012.

Regards,

Tim Ireland

For the record, the only answer Dennis Rice has offered to any of these questions is; “Help! Police!”

Well, police don’t think it’s any of their business, despite what Mr Rice claimed through the ‘Tabloid Troll’ account, so he is invited once again to answer any or all of them.

(Sorry it’s in public this time, Dennis old bean, but you brought this on yourself. If you want the luxury of private questions or advance notice of anything I intend to publish about you in future, the onus is on you to either clarify your position regarding your willingness to accept correspondence, or provide me with contact details for a lawyer or equally appropriate third party. You know how to reach me.)








Posted by Tim Ireland at 9 February 2012

Category: Consume!, Teh Interwebs, The Political Weblog Movement, Tories! Tories! Tories!

I’ve recently had cause to submit a subject access request to the advertising network MessageSpace. After spending weeks dodging the issue, Jag Singh finally issued a cursory response, but ultimately refused to disclose the data he had earlier acknowledged I was due under the Data Protection Act. Jag Singh also failed to disclose paperwork involving my ex-directory home address and how he came by this sensitive information.

When first confronted about the source of this address, which was not readily accessible by any legitimate means, Jag Singh claimed that he “forgot” how he came by it.

When compelled by law to produce any and all paperwork that included that same address, Jag Singh claimed that it had been “thrown away”.

So please be advised that you would do well to avoid sharing any personal data with MessageSpace, because if you find yourself on the wrong side of Jag Singh or anyone involved in the offshore company that operates out of his open-plan office (see: Global and General Nominees, the contraceptive device used by gossip bloggers Paul Staines and Harry Cole), then there is a very good chance that those personal details will be handled inappropriately, if not used against you in a needlessly intimidating manner.

[Psst! Click here to see Paul Staines complaining about someone handling his personal details inappropriately.]

UPDATE (16 Feb) – I can confirm that Jag Singh has no comment to make about any of the above. Instead of facing up to serious questions about their handling of sensitive data, MessageSpace choose to avoid the issue, and for as long as this post remains live without a further update, that’s the way it stands. I mention this last bit because Jag Singh has an unfortunate habit of pretending matters have been settled when they have not.








Posted by Tim Ireland at 23 January 2012

Category: Consume!, Old Media, Teh Interwebs, Tories! Tories! Tories!

Well, my scanner had flatbed kittens last week, but in the end this minor delay turned out to be a very good thing indeed. Not only did Tim Bell fail to offer any challenge to my publishing quite clearly (and accurately) that he was a shameless liar and convicted public masturbator, he made it absolutely clear that he is entirely unrepentant about deceiving the public, and fully deserving of what is to follow.

So, before we go to the PR industry with this one simple demand…

PR companies/professionals should reveal the name any profile(s) they use to edit Wikipedia, state this plainly in the ‘About Us’ section of their website, and link back to that same website from their Wikipedia profile(s).

… we are going to warn the public about this shady operator and in doing so (a) reveal the limits of Bell Pottinger’s reputation-management capabilities (b) display the capacity of powerful lobbying tools now accessible to the general public, and (c) show quite clearly why PR/marketing professionals can no longer afford to conduct themselves in the way that Tim Bell has been for most of his adult life.

If you would like to join this lobbying group, all those who agree with the above stated aim are welcome, and from today I begin the first round of recruitment by inviting experienced bloggers especially to contact me with:

1. Name or nickname
2. URL of your main/personal blog

[MINI-UPDATE – Note I said ‘experienced bloggers especially‘. This does NOT equate to ‘experienced bloggers only’. New(ish) blogs will still carry sufficient authority to be useful, so don’t be thinking your blog is too insignificant or not good enough. So long as your blog is mature enough to have gathered a positive response or three, you should be good to go. Happy to make this clear.]

Shortly after, I will then send you a random* chapter from Mark Hollingsworth’s book The Ultimate Spin Doctor: Life and Fast Times of Tim Bell, along with a copy of the Index and Notes/References (for participants who may wish to explore a relevant chapter/publication for more information).

From there your task will be to publish an extract of the book from your chosen chapter, and write an original article to accompany it that attempts to put the material into context or otherwise educate your readers about its significance.

I’m greatly tempted to list some of the wonderful revelations lurking in this book that have yet to become properly evident to Google and other search engines, but rather than ruin any surprises, I will simply ask you to imagine a version of Forrest Gump based primarily in the 80s and 90s, featuring a far less sympathetic lead character who staggers from one disaster to the next with barely a thought for anybody but himself and those who might contribute to his success.

It is about to become clear to anyone who searches for Tim Bell’s name why he should not be trusted with anyone’s reputation, and that the main reputation he has been working on all these years is his own ill-deserved reputation in reputation-management.

If you’d like to join the project, and you have a seasoned blog in good standing, please do get in touch.

PS – Yes, I am perfectly happy for anonymous bloggers to participate in this stage especially for as long as Tim Bell continues to pretend that it was (and is) acceptable for Bell Pottinger to edit Wikipedia anonymously and otherwise engage in secret lobbying. You will not be expected to withdraw your article should he suddenly change his mind on this front (not least because your actions will not equate to his unless you’re an opponent or business rival of Bell’s who just happens to have a long-standing anonymous blog in their arsenal), but personally I will cease handing out chapters to anonymous parties and linking to same should Tim Bell suddenly pledge to change the habit of a lifetime.

(*Where I am familiar with a particular blogger’s strengths, I reserve the right to choose a chapter that best suits their unique capabilities and/or their familiarity with some of the relevant names/issues.)








Posted by Tim Ireland at 18 January 2012

Category: Consume!, Old Media, Teh Interwebs, Tories! Tories! Tories!

My scanner is having some emotional problems right now (it’s never quite recovered from the mammoth task of scanning all those Page 3 girls) so formal recruitment and data distribution for The PR Transparency Project will be subject to a minor delay.

In the meantime, I thought it would be appropriate for me to acid-test the waters with what I suspect will be one of the most contentious items from this 1997 book about Tim Bell and get it out of the way. Having read the book, I can assure you that there are many more items of greater relevance to any discussion about Tim Bell’s conduct as a PR/ad executive (more), so if we can all get past this and move on, that would be a very good thing indeed.

I post the following without comment or analysis. While the following passage only refers to ‘Bell’, it is definitely about Tim Bell, Chairman of Chime Communications (holding company for a portfolio of 35 companies including the Bell Pottinger group), and it is an accurate scan and verbatim* transcript of Page 45 from The Ultimate Spin Doctor: The Life and Fast Times of Tim Bell (ISBN-10: 0340696745). I did not personally witness the incident, and being only 7 years old at the time, I would expect Tim Bell to be rather glad that I didn’t.

Mr Tim Bell, Mrs Palm, and her five lovely daughters.... allegedly

———–

EXTRACT FROM PAGE 45 OF ‘THE ULTIMATE SPIN DOCTOR: THE LIFE AND FAST TIMES OF TIM BELL’

This exhibitionism asserted itself somewhat differently in one of the most controversial incidents of his life. In the early hours of 21 October 1977, three days after his thirty-sixth birthday and close to the peak of his advertising career, Bell stood naked in the bathroom of his second-floor flat at 13c West Heath Road overlooking Hampstead Heath, and exposed himself to several women while masturbating. At 8.35 a.m. he was arrested and a month later, on 19 November 1977, appeared at Hampstead Magistrates Court. According to the official conviction certificate, he was charged with ‘wilfully, openly, lewdly and obscenely’ exposing himself ‘with intent to insult a female’ under Section 4 of the 1824 Vagrancy Act. He was found guilty and fined £50 with seven days to pay. Curiously, this newsworthy case was never reported in the local newspaper, the Hampstead and Highgate Express and only his close colleagues at Saatchi’s knew of it. To his credit, Bell never flinched when the incident, which later assumed an importance of some magnitude, was raised. He admitted the conviction but denied that the event took place. He confided to a colleague that his lawyers, Butcher Brooks and Co. advised him to plead guilty to avoid a scandal.

———–

[*Hyperlinks have been added. One to a Google Street View of the property involved, and one to the relevant Act. Text has not been altered.]








Posted by Tim Ireland at 16 January 2012

Category: Consume!, Old Media, Teh Interwebs

After his company was caught secretly editing Wikipedia on behalf of some very unsavoury clients toward some no-less-unsavoury ends, Tim Bell has had the audacity to project this wrongdoing back onto Wikipedia and Teh Internets as a whole:

James Thomlinson, head of digital at Bell Pottinger, apologised, admitting: “We did get some of the things wrong.” But he called for Wikipedia’s rules to be updated, blaming the wrongdoing on its “confusing” editing system and “the pressure put on us by clients to remove potentially defamatory or libellous statements very quickly, because Wikipedia is so authoritative.”

Lord Bell, who as Tim Bell advised Margaret Thatcher on the former British prime minister’s election campaigns, said he was sorry the situation occurred but was less apologetic about the content of the changes.

“As far as I am concerned, we have done absolutely nothing wrong whatsoever … We did not make any change that was wrong, it’s a means and ends discussion,” he said.

He said he believed Wikipedia’s guidelines implied that “if you are a paid adviser, you must be lying. Obviously we find that offensive.”

He bemoaned the lack of a “regulatory body” to complain to online, where reputations can be destroyed “in one minute”.

Source: Financial Times (subscription required)

That last assertion comes to you from a shameless liar who has spent decades destroying the reputations of others covertly for personal and political gain, and this behaviour continues into the 21st century. What comeback did any of these victims hope to have against Tim Bell’s anonymised attacks? This is blatant projection from a sock-puppeting liar, I won’t stand for it, and neither should you.

Tim Bell’s straw man relies on the widely-held view that there is little-to-nothing wrong with lobbying on behalf of a client (OK by me), making factual updates to Wikipedia (OK by me), or attempting to put your best face forward in the top ten searches for your name/brand (OK by me)… but what Bell Pottinger have engaged in is secret lobbying, including some wholly unacceptable commercial updates to what is supposed to be a reference library, in an attempt to covertly influence both Wikipedia and the top ten searches for a series of names/brands.

It is clearer now more than ever that if we wish to change how things are done at Bell Pottinger, the person we need to reach is Tim Bell, and we are going to reach him through the top ten search results for his name. We are, at the same time, going to attempt to bring about positive change in the PR industry as a whole.

When I say ‘we’, I mean me and you. Yes, you. If you’re up for a bit of danger and detail, that is.

Speaking of the latter…

Lord Tim Bell is Chairman of Chime Communications plc, a communications group which owns Bell Pottinger Group plc* (aka Bell Pottinger), the multinational public relations company that bears his name, and follows his principles.

The problems Bell Pottinger have run into recently stem directly from Tim Bell’s long-standing resistance to transparency. He appears to think that secretly editing a reference library in favour of commercial interests in exchange for money is OK, and this ethical blind spot has been there since long before the web and Wikipedia became an issue. Mr Bell needs to learn that the age of secret lobbying is over, and while it may be difficult to change the mind of someone as obstinate as he, I think we have a jolly good shot at changing the landscape that surrounds him in the attempt.

I invite you to join an informal lobbying group with one simple demand; that PR companies/professionals declare any profile(s) they use to edit Wikipedia, name and link to them plainly in the ‘About Us’ section of their website, and link back to that same website from their Wikipedia profile(s).

(This, in much the same way that web users would expect them to declare the names of Twitter accounts under their control, for subtly different but fundamentally similar reasons.)

Once PR companies/professionals declare these editing profiles and link to them from their sites (and link back to their own sites from these same profile pages), we enter Wikipedia territory. There is a significant debate to be had here about whether these profile pages generally should list all of the previous profiles/edits at the outset in a clear declaration of interest, but with the exception of Bell Pottinger and other bodies operating under Tim Bell**, personally I think it a matter for PR bods and Wikipedians to negotiate between themselves. It is not within my power to grant amnesty for any past indiscretions, and that is at the heart of that particular debate about any company who has not yet been caught out; should their new account be impacted by any of their past activity, and what measures can be taken to clean the slate?

Getting back to the simple demand for transparency, we are going to face some resistance here from people like Tim Bell who do not agree about the need for it.

To counter this resistance, we are going to speak softly and carry a very big stick. But first we are going to seek to bring vital perspective to the debate about transparency while initially demonstrating the effectiveness of our very big stick.

Here we reach the part about making an example of Tim Bell.

Tim Bell is all about shaping reality more to his liking by using image, lies and illusions to make others behave in ways that get him what he wants. He earns money by claiming that he is an expert in reputation management and his underlings make all sorts of claims about their capacity to ‘cleanse’ the top ten searches for names and brands by means both fair and foul.

The current top ten results for ‘Tim Bell’ are presently dominated by absurd puff pieces where Bell is simultaneously described as “the most influential man in PR” as he nobly declines the title of “founder of modern PR”. (Interviewer: “Lord Bell thanks very much for your time today.” Bell: “Please call me Tim.”)

Seeing as Tim Bell rejects the concept of transparency outright, those of us who ultimately pay the price for his profiteering are going to have to impose some; we are going to displace much of the existing top ten with factually accurate and highly relevant material that Tim Bell would much rather faded into the distance. Note use of the word ‘relevance’ here; we do not seek to G-bomb anyone, but instead feed new and entirely legitimate relevance into the system.

On my desk is a copy of The Ultimate Spin Doctor: Life and Fast Times of Tim Bell by Mark Hollingsworth. The contents are at present largely invisible to Google and other search engines. That is about to change.

This is an unauthorised biography that Tim Bell tried very hard to prevent, and it’s a fair bet that Bell doesn’t want material*** from it populating the top search results for his name, not least because he is going to look like a hopeless manager of reputations if he cannot cleanse his own top ten.

Tim Bell bio book

Chapters from this book will be shared out to participating bloggers who are part of our lobbying group. Each will then write a post based on any short extract they may choose to draw from the chapter assigned to them. In this way, the 10 chapters will be shared among an unknown number of bloggers, and the top fifty or so searches for ‘Tim Bell’ will begin to take on new relevance.

(Psst! Chapter One of this book talks about Tim Bell pretending to be Australian in the hopes of bypassing the class system, and I sure hope I draw that one myself, but I expect the most popular chapter will be the one detailing Tim Bell’s conviction for ‘wilfuly, openly and obscenely’ exposing himself ‘with intent to insult a female’ under Section 4 of the 1824 Vagrancy Act.)

Also, once I/we start releasing verbatim extracts from this published material, portions of it will begin to appear in Wikipedia, coalescing into legitimate points of reference on that page, which will probably remain the highest search result for his name.

(Note – One cannot legitimately participate in this lobbying group while editing Wikipedia entries relating to Tim Bell, especially not anonymously. It goes beyond hypocrisy; it amounts to a conflict of interest, it is not fair to the wider Wikipedia community, and it is wholly unnecessary; allowing what we publish from the book to filter into Wikipedia naturally will be more than enough.)

Please keep in mind here that we are talking about the online publication of material that has seen print without legal challenge. That said, Mr Bell may choose to exploit a little-known loophole in English libel law that allows him to challenge each instance as a fresh publication (see: The Bastard Duke of Brunswick) and if this does happen, then Bell can be expected to use any or all of the following methods to effect removal with the likely exception of #10 (consider yourselves warned):

Bell Pottinger guide to online reputation management

I expect what is going to test if not defeat Tim Bell’s capacity for reputation management is the ability of any web user to conduct themselves according to his standards, and it is on this note that we come to the hook…

Those of us familiar with Teh Interwebs know that there’s a world of difference between your average Joe maintaining a single anonymous blog/identity and PR boffins using multiple false/anonymous identities on behalf of clients for money, and we can’t expect Tim Bell to learn that much in such a short time, but I am hoping that the prospect of dealing with an unknown number of anonymous account holders based in several different countries will help him to better appreciate his own position, if only to the extent of having him revise his policy on covert lobbying.

Admittedly, there is a danger that within the group of people who target Tim Bell anonymously but legitimately, there will be people with a hidden vested interest who use this exercise as ‘cover’ to engage in a little subterfuge for reasons of profit, politics or personal payback (i.e. to attack him illegitimately), but should Tim Bell change his mind and decide all of a sudden that he doesn’t think it appropriate to lobby covertly, then my support for anonymous briefing against him will fall away naturally, as will that of others.

Now that point is made, I hope you understand the primary reason why I do not publish the chapters immediately today, and instead provide Mr Bell with a single and short-lived opportunity to consider the scope of what I propose. It is entirely possible that the above has the potential to change his perspective even before it grows beyond the status of thought experiment. (And if he doubts my capacity to engage at this level, he should search for ‘Billy Brit’ and consider that it took less than a week to effect total pwnership of that brand in Google, at a time when Google moved a lot slower than it does today.)

Should Tim Bell fail to take advantage of this opportunity, we can go about making an example of the man with our consciences clear and our position unassailable. Should he unexpectedly take the opportunity to embrace transparency, the effectiveness of our very big stick will be clear to others, who will take note.

Either way, it will then be time to put the following repeatedly and succinctly to any and all in the PR/lobbying industry, and those operating at its fringes:

PR companies/professionals should reveal the name any profile(s) they use to edit Wikipedia, state this plainly in the ‘About Us’ section of their website, and link back to that same website from their Wikipedia profile(s).

The nature of this campaign should make it clear that these changes are in line with public expectations about what is fair and right. Those in PR who believe otherwise will, of course, be free to lobby for secret lobbying, and I wish them luck. They’re going to need it.

The landscape of PR is about to change. Clear boundaries are about to be set, and the covert lobbyists who operate outside of them are about to become far more obvious than they would prefer.

(Psst! If you’re a blogger and you want ‘in’ on the outing, recruitment begins shortly, and chapters will be distributed randomly soon after that. Please stand by.)

——

[*Also Good Relations, Harvard, Stuart Higgins Communications and Resonate, but I’m sure we’ll get to those PR company names and Chime Communications plc too in good time if the fight looks like taking a while; we’re talking consequences so natural that effort will be required merely to keep this powder dry. Then there are client names, and all the relevant client-specific ammo Bell Pottinger have yet to defuse because they refuse to name their past editing profiles or even admit to any wrongdoing.]

[**Tim Bell is prone to telling people what they want to hear in order to get what he wants. Should he ever announce a change in policy regarding tranparency, only complete disclosure of Wikipedia accounts/edits to date is likely to convince me of his sincerity in this matter. I am not inclined to take Tim Bell at his word, because it means nothing.]

[***Some people in PR, like some people in law, do not mind being portrayed as bastards. Often, bastards are needed by other bastards. But Tim Bell cannot afford to be made to look incompetent, or petty, or disloyal to clients who suddenly find themselves mired in scandal. Material covering all this and more is contained in Bell’s unauthorised biography, and he won’t want it out there, though he may be forced to pretend otherwise shortly.]

[It should go without saying that this principle should apply to anyone engaging in PR-like activity, including SEO companies/professionals offering any image-oriented services. I personally do not edit Wikipedia. At all. I advise clients against it generally and against covert forms of influence quite specifically. I recognise that mine is a rigid standard, but I do not seek to impose it. Rather, I seek to popularise a widely-agreed standard of transparency for those who do engage in Wikipedia editing as part of their PR efforts. Just tell us who you’re paid to represent when editing what’s supposed to be reference material, folks. It really is as simple as that.]

[Declaration of Interest: Due to a minor matter of libel against me that Carter-Ruck refuse to discuss, I have a vested interest in compelling Tim Bell’s chosen law firm to take part in any form of communication/negotiation. That said, this is only going to happen if Tim Bell does the most stupid thing imaginable and risks unleashing the Streisand effect. That said, I have good reason to believe that Tim Bell is prone to bouts of extreme stupidity, so better safe than sorry.]

—–








Posted by Tim Ireland at 7 December 2011

Category: Old Media, Teh Interwebs

I have just sent this email to Bell Pottinger:

From: Tim Ireland
To: info@bell-pottinger.co.uk
Date: Wed, Dec 7, 2011 at 8:45 AM
Subject: Your Wikipedia edits

I think the most charming thing about the Wikipedia account of yours that I uncovered was the author’s inclination to accuse others of being biased and/or of having a hidden agenda, when all along he/she was making edits according to a hidden bias/agenda dictated by money:
http://en.wikipedia.org/w/index.php?title=Special:Contributions&limit=500&target=Biggleswiki

I have issued a public challenge for you to declare all of your Wikipedia accounts:

This is a public challenge to #BellPottinger to declare their Wikipedia accounts. Or I can ferret them out for you (eg http://j.mp/vv29KG)
http://twitter.com/#!/bloggerheads/statuses/144334898826715136

Alternatively, as I suggest in my tweet, I can ferret them out for you and name them without your permission.

Your call.

Cheers

Tim Ireland
www.bloggerheads.com

Updates as and when. As you were.

UPDATE (11am) – Tracking shows that my email has been read 4 times via an IP address specific to Bell Pottinger. I won’t say which IP address specifically, but I will say that it has an interesting edit history in Wikipedia. Still waiting for a reply.

UPDATE (1pm) – 7 times. Still no reply.

UPDATE (9pm) – Financial Times (REGISTRATION REQUIRED) – Wikipedia pulls Bell Pottinger-linked pages: Wikipedia, the online user-generated encyclopedia, has suspended 10 accounts associated with Bell Pottinger, the firm at the heart of a dispute over lobbying industry ethics, on suspicion there may have been a breach of its editing rules. Jimmy Wales, founder of Wikipedia, told the Financial Times that it was conducting an internal investigation into changes made to the pages of Bell Pottinger’s clients in a case which has roused controversy over the methods used by lobbying companies to influence opinion… A spokesman for Bell Pottinger, which is owned by Chime Communications, admitted that its employees had edited Wikipedia pages on behalf of clients but said that it had “never done anything illegal”. “We have never added anything that is a lie and never tried to ‘astroturf’,” Bell Pottinger said, referring to the unscrupulous practice of faking “grassroots” support online.

Putting aside the old Tory fallback of “it’s not illegal” when caught doing something unethical, I would beg to differ on the matter of astroturfing, having seen many of the relevant edits myself; it is astroturfing from the moment Bell Pottinger pretends to be a concerned member of the public and not a paid PR representative, and they have done that often.

UPDATE (11:30pm) – TBIJ – Revealed: The Wikipedia pages changed by Bell Pottinger: Wikipedia last night confirmed to the Independent newspaper, which has published the Bureau’s investigation, that the ‘Biggleswiki’ account is one of the accounts its team has blocked pending the outcome of an internal report instigated by its founder, Jimmy Wales. James Thomlinson, head of digital at Bell Pottinger said: ‘Biggleswiki is one of a number of accounts that the digital team have used to edit Wikipedia articles. This account has been in operation for over a year. I would like to point out that while we have worked for a number of clients like the Prostate Centre, we have NEVER done anything illegal!’

UPDATE (8 Dec) – The Independent – The ‘dark arts’: Bell Pottinger caught rewriting its clients’ Wikipedia entries: Evidence seen by The Independent and the Bureau of Investigative Journalism (BIJ) shows the company made hundreds of alterations to Wikipedia entries about its clients in the last year. Some of the changes added favourable comments while others removed negative content… In other cases, damaging allegations against clients of Bell Pottinger, which The Independent cannot publish for legal reasons, were removed from Wikipedia. The connection was first spotted by the blogger Tim Ireland, after reading the joint investigation into Bell Pottinger by the BIJ and The Independent, on Tuesday.

Well, I think I can give up on waiting for a reply from Bell Pottinger now.

UPDATE (8 Dec, 10am) – On reflection, there is still some work to be done:

From: Tim Ireland
To: info@bell-pottinger.co.uk
Date: Thu, Dec 8, 2011 at 10:09 AM
Subject: Your Wikipedia edits (again)

Dear Bell Pottinger peeps,

Thank you for not bothering with the courtesy of a reply, even though my email was read by up to 7 staff members. I feel as passed-around and neglected as the girl in the song ‘Pretty In Pink’:
http://youtu.be/gg3FOJNAiks

I write to you today to let you know that with the Wikipedia-run investigation underway, my ferreting skills may seem more or less surplus to requirements (admins can see the IP data behind the relevant accounts, bypassing any need for good old-fashioned detective work), but we are not entirely done here.

I won’t pretend there isn’t a purely recreational aspect to this; I must admit that I do enjoy a good sock-puppet hunt, and I love watching your staff castigate others for not having a NPOV (neutral point of view), while they fail to declare that they are being paid to forward the view(s) they publish. I have also enjoyed extended bouts of health-enhancing laughter in response to your shrill assertions that you have broken no law, when what you have engaged in are unethical practices for morally challenged clients, clearly in violation of Wikipedia’s clearly-stated policy:

“Editing in the interests of public relations (other than obvious corrections) is particularly frowned upon. This includes, but is not limited to, professionals paid to create or edit Wikipedia articles.”
http://en.wikipedia.org/wiki/Wikipedia:Conflict_of_interest

But the main issue here is this same pretence that you have done nothing wrong.

If you continue with your current dishonest line of defence and have the audacity to disguise this behind Wikipedia’s commitment to privacy, I will have no hesitation in pointing out the specific wrongs you have done myself, as I remain capable of revealing some if not all of these wrongs without compromising that privacy.

Alternatively, if you’ve genuinely nothing to be ashamed of, and everything you have done is above board, then there should be nothing preventing you from revealing the names of the 20+ accounts you have used to edit Wikipedia on behalf of your clients and/or toward your own interests (without declaring an interest).

So, over to you. Again.

Cheers

Tim Ireland
www.bloggerheads.com

PS – I also want to know if your refusal to communicate with an insignificant blogger means that I don’t have to worry about giving notice about the content of any upcoming publications about Tim Bell, just to choose one example not-at-random.

Updates as and when, as per usual.


UPDATE (1:20pm) – Full list of articles Wikipedia believe to have been edited by Bell Pottinger-related accounts

Wikipedia are taking a much stronger position on this than I anticipated, but that list is incomplete, and Bell Pottinger will not look as if they are acting honourably if this data has to be sniffed out or dragged out.

UPDATE (2pm) – Same link, but Wikipedia admins have started publishing relevant account names here.

UPDATE (4pm) – The Wikipedia team have been made aware of my leads. Throughout this event, my emails to Bell Pottinger have been read a total of 18 times by people at offices for Bell Pottinger and Chime Communications, but no-one at either office has granted me the courtesy of a reply. Not even a brief word about what they expect to see in advance from me about an article about Tim Bell. Oh well.

Meanwhile, Mr Bell has expressed his regret… that they were caught:

London Evening Standard – ‘Of course I regret it, I need it like a hole in the head, all this s**t’: Another allegation is that the company coordinated the rewriting of Wikipedia entries on behalf of clients. Bell maintains that “on the basis of what has been reported so far, I can see no example of people behaving improperly, though perhaps behaving indiscreetly.” I ask if he and his company have been damaged this week. “Yes,” he agrees, “we’ll suffer limited damage. It won’t last for long, but that doesn’t make me complacent. Every person here is searching their souls to decide whether they did something wrong or not.”

UPDATE (4:15pm) – I just received, and replied to, a depressingly generic response from Bell Pottinger. I am about to go into a meeting, but plan to at least blog my response later.

UPDATE (09 Dec) – BBC – Wikipedia investigates PR firm Bell Pottinger’s edits: The online encyclopaedia’s founder Jimmy Wales told the BBC the lobbyists had “embarrassed their clients”. He said a team of volunteers was looking at possible breaches of conflict of interest guidelines. Bell Pottinger admitted to editing entries, but said it had “never done anything illegal”. Mr Wales said he was “highly critical of their ethics”. “I’ve never seen a case like this. In general when I speak to PR firms they have ethical guidelines that would prevent this kind of conduct.” While anyone is free to edit the encyclopaedia, the site’s guidelines urge users to steer clear of topics in which they have a personal or business interest.

Late yesterday afternoon, Bell Pottinger released a statement that elicited the following responses from Jimmy Wales (founder of Wikipedia).

Some press are now receiving a statement from Bell Pottinger that they followed Wikipedia guidelines. That is flatly false. (1) Bell Pottinger behaved unethically and broke several Wikipedia rules in doing so. The public record can be seen by anyone. (2) Bell Pottinger continuing to insist that they did nothing wrong at Wikipedia is a total farce. (3) – Jimmy Wales

I received a copy of that same statement. The relevant email appears in full below (minus the actual attachments containing the same data repeated in the text).

From: info@bell-pottinger.co.uk
To: Tim Ireland
Date: Thu, Dec 8, 2011 at 3:59 PM
Subject: FAO Tim Ireland – Bell Pottinger Wikipedia Response

Dear Tim,

We are sending you the below statement which we have sent to Jimmy Wales at Wikipedia and will send to others.

As mentioned in the statement below we are undertaking an internal review of our interaction with Wikipedia and we would also like to enter into a constructive dialogue with Wikipedia to avoid mistakes being made in the future for us and the wider industry.

Regards,

Bell Pottinger

London, 8 December 2011: Today’s Independent (8 December 2011) reports: “Bell Pottinger caught rewriting its clients’ Wikipedia entries”. We confirm that we have edited Wikipedia entries in the interest of accuracy of information for some of our clients.

The changes made by ‘BigglesWiki’ were made in accordance with Wikipedia’s guidelines, i.e. through the use of Talk and discussion pages, so that we sought the approval of the wider Wikipedia community before they were published. We also ensured that any additions to Wikipedia were based on facts that had already been reported in the public domain, so that these changes could be correctly referenced.

The issue of PR agencies and the wider media editing Wikipedia is something that we would welcome a further discussion on with Wikipedia. We are aware of Wikipedia’s guidelines that advise: “editing in the interests of public relations is particularly frowned upon”, but no more so than others using Wikipedia to publish inaccurate information.

We are undertaking a review of our interaction with Wikipedia to date, to ensure that we are collaborating with Wikipedia in the true spirit of the community. If we have fallen short of complying with the code and spirit of the community then we will change our practices.

We view Wikipedia as an essential and positive part of the modern media landscape and want to fully cooperate with the community in the future.

Finally we would like to bring to your attention three of the top tweets on Twitter throughout today:

@fieldproducer (Digital News Editor at Sky News): “It’s laughable that the Independent can attack Bell Pottinger for changing Wikipedia entries but not fire Johann Hari who did much worse”

@tom_watson (Labour MP): “Well done Tim @bloggerheads for catching out Bell Pottinger changing Wikipedia entries for their clients”

@justice4daniel: “Bell Pottinger’s senior executives described how they prepared Rebekah Brooks for her evidence to Parliament”

I immediately sent the following response:

From: Tim Ireland
To: info@bell-pottinger.co.uk
Date: Date: Thu, Dec 8, 2011 at 4:18 PM
Subject: FAO Tim Ireland – Bell Pottinger Wikipedia Response

1. I am aware of all of these tweets, thanks. I RTed every single one of them earlier in the day.

2. The use of ‘Biggleswiki’ or any other account (for commercial purposes especially) without declaring an interest is not in keeping with Wikipedia guidelines (see pillars below in 1st link, for starters) and ethical standards in PR that almost everyone else appears to understand (see #4 on ‘transparency’ in 2nd link)
http://en.wikipedia.org/wiki/Wikipedia:Five_pillars
http://www.ipra.org/detail.asp?articleid=31

3. Some editors that appear to be Bell Pottinger staff/agents, rather than seeking approval from the wider community, actually implied that it was others with a hidden agenda at times; a hostile move that’s not in keeping with the approval-seeking picture you paint. Do you have any response to this? I can provide specifics if you would care to comply with the request referenced below:

4. So you have NO intention of revealing all of the account names you used? Please be clear on this. You say you “want to fully cooperate with the community in the future”. Would you like me to run a petition calling for you to reveal all of teh relevant account names? Would that help convince you to belatedly declare an interest?

5. So you want NO notice of any of the contents in any upcoming article I may publish about Tim Bell? Please be VERY clear on this.

Tim Ireland

So far, no reply, but it looks like Jimmy Wales got something beyond this statement, as he tweeted this about an hour after it came out:

“Just spoke with Lord Bell. He agreed to let me give his staff a speech on ethical editing of Wikipedia. Seems prepared to apologize.” – Jimmy Wales (source)

Bell Pottinger will show that they haven’t learned a damn thing if they deliver a partial response and/or a self-serving half-apology late this (Friday) afternoon, because it will show they are still trying to play the public instead of responding earnestly to these concerns. If they are having difficulty with the concept of honesty, they should have someone explain to them that, from the moment they are dishonest about their identity – especially when it’s to the point of creating false identities (more here) – then the ‘accuracy’ of their Wikipedia edits during this deception is largely an irrelevance.

This story is bigger than Bell Pottinger’s antics in Wikipedia; it is about their flat refusal to offer transparency or even understand why it is important from any lobbying force in a democracy. This arrogant dismissal of the rights of the electorate to engage in an open and fair democracy is the reason why Bell Pottinger play footsies with the IPRA, but do not abide by the code fully… because they refuse to comply with this condition (referenced above):

4. Transparency

(In the conduct of public relations practitioners shall:) Be open and transparent in declaring their name, organisation and the interest they represent; (source)

And I do not think I overstate their commitment to resisting the transparency we should expect of anyone in their position:

SpinWatch – Bell Pottinger exposes weakness of self-regulation: Only three years ago Bell Pottinger Public Affairs’ chairman, Peter Bingle, openly told a committee of MPs that he was opposed to transparency. Committee member Paul Flynn MP addressed Bingle: “You’ve worked for mass murders, racists, people who’ve oppressed their own people…Doesn’t the public have a right to know who your clients are?” No, Bingle replied, “the public has no right to know.”

I beg to differ.

More updates to come, folks. Watch this space.

UPDATE (11am) – PR Week – Lord Bell Accepts Jimmy Wales’ Offer Of Ethical Wikipedia Editing Guidance

UPDATE (3:30pm) – Bell Pottinger’s response, in full:

From: info@bell-pottinger.co.uk
To: Tim Ireland
Date: Fri, Dec 9, 2011 at 3:21 PM
Subject: FAO Tim Ireland – Bell Pottinger Wikipedia Response

Dear Tim,

Thanks for your reply. As you may have seen reported, we have been in touch with Jimmy Wales who has offered to come in and talk to our people about the correct way to deal with Wikipedia. We have accepted that offer and believe that is our best course of action.

Regards,

Bell Pottinger

I think it’s safe to say they they don’t yet grasp (or care to acknowledge) that the issue is bigger than their attitude towards Wikipedia.

UPDATE (13 Dec); I’ve submitted a comment under this post on a blog that includes a copy of a recent statement from Bell Pottinger. Like others, I’d like to have a word with them about their amendments to a reference page about skin cancer that removed instructions for self-screening and replaced it with a plug for a client who charges £40* a shot for an online screening service.

[*For the sake of accuracy, I should point out that the relevant client does offer prices as low as £19.95 (“Special Promotion. Limited period only”) source: moletestuk.com/prices.htm ]








Posted by Tim Ireland at 14 June 2011

Category: Consume!, Old Media, Teh Interwebs, The Political Weblog Movement

Recently, staff at Times Higher Education surprised a lot of their readers and supporters by seeking to promote themselves in blogs with the name ‘bloggerheads’, and acting both arrogantly and dishonestly when it was pointed out to them that someone (namely, me) had already been using the name for 10 years:

Ann Mroz: patronising, unpleasant and dishonest
The Times Higher Education correspondence
THE tank on my lawn (and how/when it got there)

John Elmes claimed that editors senior to him came up with the ‘bloggerheads’ name for his “round-up of the scholarly web”. Editors senior to Elmes then claimed it was the work of editors junior to them.

Me, I dare to assume that because it was John’s baby, he at least had some say in naming it. He certainly sought to retain the use of ‘bloggerheads’ in a thoroughly unreasonable fashion; it was Elmes who initially asked me if I had “copyrighted” the name (i.e. before I was passed on to senior editors who asked if I had trademarked the name) and it was Elmes who, at a peak in our dispute, took to naming the feature ‘The Bloggerheads’.

That said, the arrogance and dishonesty I encountered went right to the top; Editor Ann Mroz initially pretended that I had no rights under law because I had not trademarked the name, and then changed her position when I called her bluff. The Deputy Editor (Phil Baty) claimed that Times Higher Education were not aware of my site before using the name ‘bloggerheads’, but my site tracking says otherwise, and a week after I confronted their lawyer with this finding, no-one at Times Higher Education has offered any kind of answer to this.

While I am pleased that THE have finally removed all references to ‘bloggerheads’ from their site, I am greatly disappointed by their refusal to investigate/explain this discrepancy, their general dishonesty, and their apparent last-ditch effort to pass the following off as a condition of that removal:

“I must ask you to please remove your blog post header describing our editor as “dishonest” and the picture of our employee from your website immediately.”

I was even more disappointed to later discover that no explanation or apology of any kind was in the offing (especially after I had produced evidence suggesting that it was not quite the innocent mistake Times Higher Education had made it out to be).

I was, however, entirely unsurprised to see that the new name Elmes/THE had chosen was entirely lacking in invention; John Elmes’ round-up of the scholarly web is now named… ‘THE Scholarly Web’:

John Elmes: genius

(slow hand clap)

Unlike certain MPs, I am not sniffy about those who have been educated at university, but I reserve the right to point and laugh when it is clear that such an education has been wasted.

To close, for those who have some degree of faith in Times Higher Education, it is my sad duty to inform you that the magazine is staffed by the type of people who do not admit to mistakes, and instead seek to erase them, while bullying anyone who dares to make a noise about it; i.e. in one very important respect, they are no better than your average tabloid. I am sure that media-watchers especially understand what this means about taking anything THE claim at face value; they will know what a veneer of perfection usually hides.

Regrettable, but there it is. There is no getting away from the fact that Times Higher Education were entirely dishonest in their dealings with me, and then sought to erase their mistake rather than admit to any of that. They certainly don’t have any intention of acknowledging their error in print. How can you trust anything they commit to print if that’s their attitude?








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